Terms & Conditions
Last updated: November 12, 2026
Please read these Terms and Conditions carefully before using the services provided by Panmet Group. By engaging our services, you agree to be bound by the terms set forth below.
1. Services
Panmet Group provides freight forwarding, customs brokerage, trade show and event logistics, warehousing, and related transportation services. All services are subject to the terms outlined herein, as well as any applicable tariffs, rate agreements, or service contracts entered into between Panmet Group and the client.
2. Quotations and Rates
All quotations provided by Panmet Group are estimates based on information available at the time of quoting. Final charges may vary due to changes in fuel surcharges, carrier rates, customs duties, taxes, or other factors beyond our control. Panmet Group reserves the right to adjust charges accordingly and will notify clients of material changes as soon as practicable.
3. Client Responsibilities
The client is responsible for providing accurate and complete information regarding shipments, including but not limited to: commodity descriptions, declared values, weights, dimensions, and any applicable hazardous material classifications. Panmet Group shall not be liable for delays, penalties, or additional costs arising from inaccurate or incomplete information provided by the client.
4. Customs and Regulatory Compliance
The client is responsible for ensuring that all shipments comply with applicable import and export laws, regulations, and licensing requirements of the origin and destination countries. Panmet Group will assist with customs clearance as a licensed customs broker where applicable, but the client remains the importer or exporter of record and bears ultimate responsibility for regulatory compliance.
5. Liability Limitations
Panmet Group's liability for loss, damage, or delay of cargo is limited to the lesser of the actual loss or the applicable carrier or statutory limit. Panmet Group shall not be liable for consequential, indirect, or special damages of any kind. Clients are strongly encouraged to obtain appropriate cargo insurance coverage for all shipments.
6. Cargo Insurance
Panmet Group does not automatically insure cargo on behalf of clients. Upon written request, Panmet Group can arrange cargo insurance coverage at the client's expense. It is the client's responsibility to request such coverage prior to shipment. Panmet Group assumes no liability for uninsured cargo beyond the limits stated in Section 5.
7. Payment Terms
Payment for services is due in accordance with the terms specified in the applicable invoice or service agreement. Panmet Group reserves the right to withhold release of cargo or documents until all outstanding charges have been paid in full. Overdue balances may be subject to interest charges at the maximum rate permitted by applicable law.
8. Force Majeure
Panmet Group shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, port congestion, or carrier disruptions. In such events, Panmet Group will make reasonable efforts to minimize disruption and keep clients informed.
9. Confidentiality
Panmet Group agrees to keep confidential all non-public information provided by clients in connection with the services, and will not disclose such information to third parties except as required to perform the services, comply with legal obligations, or as authorized by the client.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Georgia.
11. Modifications
Panmet Group reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of Panmet Group's services following any such update constitutes acceptance of the revised terms.
12. Contact
If you have any questions regarding these Terms and Conditions, please contact us at info@panmet.com or by calling (404) 985-4912. Our team is available to address any concerns during normal business hours.
Questions about these terms? Contact our team.